privacy policy

The Yiros Shop – Privacy Policy
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‍Effective Date: 20/07/25

The Yiros Shop Pty Ltd (“we”, “us”, “our”) is committed to protecting your personal information and complying with the Australian Privacy Principles under the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, store, and share your personal information when you interact with us, whether in-store, online, or through our app.
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‍What personal information we collect

‍We may collect the following types of personal information:
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Contact details – such as your name, email address, phone number, and delivery address.
Payment details – such as your credit/debit card information or digital wallet ID (processed securely via third-party payment providers).
Order history and preferences – including items you’ve purchased or browsed.
Account details – including usernames and passwords if you create an account with us.
Device and usage information – such as your IP address, browser type, app usage, and location (if enabled).
Marketing preferences – such as your communication preferences and survey responses.

‍How we collect personal information

‍We collect your personal information when you:
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Place an order in-store, through our app, or online.
Create an account or sign up to our loyalty program.
Contact us via email, social media, or our website.
Enter a competition, promotion or participate in a survey.
Use our website or mobile application.

We may also collect information from third-party platforms if you interact with us via services like Google, Meta (Facebook/Instagram), or delivery platforms (e.g. Uber Eats, DoorDash, Menulog).

‍Why we collect your information

‍We collect, hold, and use your personal information to:

Provide and fulfil your orders and purchases.
Create and manage your loyalty or online account.
Communicate with you about promotions, special offers, and updates (if you opt-in).
Improve our products, services, and customer experience.
Comply with legal obligations.

We may also use de-identified or aggregated data for analytics and business improvement purposes.

Who we share your information with

‍We do not sell your personal information. We may share your data with:

Payment gateway providers.
Online ordering and delivery partners.
Marketing and customer service platforms (e.g. email marketing tools, CRM providers).
IT service providers such as website hosting, app developers, or cloud services.
Government or regulatory bodies when required by law.

All third-party partners are required to protect your personal information in accordance with privacy laws.

‍How we store and secure your data

‍We store your information securely using appropriate technical and organisational measures to protect it from misuse, interference, loss, or unauthorised access. While we take all reasonable steps, no transmission over the internet can be guaranteed to be fully secure.

Direct marketing and your choices

‍If you opt-in, we may send you updates, deals, and marketing material from The Yiros Shop. You can opt out at any time by clicking “unsubscribe” in our emails or by contacting us directly.

Accessing and correcting your information

‍You may request access to, or correction of, your personal information at any time by contacting us (see Section 9 below). We may need to verify your identity before making changes.

‍Cookies and tracking

‍We use cookies and similar technologies to improve your browsing experience, track usage, and personalise content. You can control or disable cookies via your browser settings, but this may affect some functionality of our site.

Contact us

‍If you have any questions, feedback, or complaints regarding this Privacy Policy or how we handle your personal information, you can contact us at:

The Yiros Shop

Email: info@theyirosshop.com.au

Changes to this policy

‍We may update this Privacy Policy from time to time. The most recent version will always be available on our website and will include the effective date at the top of the page. Continued use of our services constitutes your agreement to any updated terms.